📌 The package was returned to the sender because I wasn't at my address, will I have to pay for shipping again?
Unless we wrote the wrong address on the package it is your responsibility to track your package and pick it up from your local post office or be at your home to receive it. If your package was returned to us, you must cover the shipping costs in order for us to re-ship it.
📌 Do I always receive a tracking number? Yes you will receive your tracking number notification once your package has been shipped (It may take up to 7 business days or longer for tracking numbers to show results).
📌 Can I cancel my order? We appreciate your understanding that as a small, independent label, we are unable to accommodate order cancellations. Once an order is placed, it is considered final. However, if you have any questions or concerns about your order, feel free to contact us, and we'll do our best to assist you.
📌How long does it take for my items to be shipped?
It takes 1-4 business days to process and ship orders. Pre-orders may take 2-8 weeks approximately.
📌I recently received a tracking number, why am I still not able to track it?
Before international shipping the local post office employees have to fill out the necessary forms for international shipping, once these forms are filled and the package is in transit you will see the results when you track your package.
📌 How long does it take to have my package shipped after buying a Pre-Order item?
It takes approximately 2-8 weeks to ship your pre-order items, in very rare occasions it can be longer. Check our announcement text regularly for updates on pre-orders and shipping or follow us on social media (Links on the bottom left).
📌 When placing a pre-Order, will I have priority over other people ordering? Our pre-order system works on a first come first served basis. This means that once the stock has arrived, orders for this item will be processed by order date.
📌 I haven't received a shipping notification yet?
If you added a pre-order item mixed with in-stock items to your order, you will not receive a shipping notification until the pre-order items you ordered have arrived to our warehouse and are shipped to you. Please contact us for any inquiries.
📌How old do I have to be to place an order from this store?
You must be 18+ or older to place an order in our store.
📌 How long does it take to receive my package? The estimated time for international shipping delivery is 15-30 days. (Keep in mind November and December are the busiest months of the year and may take longer.
📌Are there refunds?
There are NO refunds, however if your product is damaged send proof to [email protected] or contact us through social media and we will re-ship your order cost-free.
📌How can I track my package?
You can use the following online applications:
https://parcelsapp.com
https://www.correosdemexico.gob.mx/SSLServicios/SeguimientoEnvio/Seguimiento.aspx
If you live in the U.S. you can track your package using the USPS tracking application (https://tools.usps.com/go/TrackConfirmAction_input) or the default parcel tracking application of your country once the package has crossed, the border.
📌Why am I not able to track my package? Please allow up to 10 days (in some cases longer) for the tracking information to be updated on the mentioned online applications if it takes longer than 20 days contact us and we will sort the issue out as soon as possible.